England - London - Market research passenger questions

A market researcher working for the Heathrow Aiport operator BAA, conducts her surveys in the departures concourses of this aviation hub's terminal 5. Asking very detailed but brief questions of this young mother and her rather suspicious daughter, both travelling to the US, the unseen woman employee samples opinion on the airport's performance and the passengers overall experience of using this airport. Terminal 5 has the capacity to serve around 30 million passengers a year and by analysing the data from these surveys helps the operator discover room for improvement. From writer Alain de Botton's book project "A Week at the Airport: A Heathrow Diary" (2009).

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A market researcher working for the Heathrow Aiport operator BAA, conducts her surveys in the departures concourses of this aviation hub's terminal 5. Asking very detailed but brief questions of this young mother and her rather suspicious daughter, both travelling to the US, the unseen woman employee samples opinion on the airport's performance and the passengers overall experience of using this airport. Terminal 5 has the capacity to serve around 30 million passengers a year and by analysing the data from these surveys helps the operator discover room for improvement. From writer Alain de Botton's book project "A Week at the Airport: A Heathrow Diary" (2009).