A scene of busy modern air travel as international passengers check-in at the British Airways Heathrow Airport's Terminal 5. Under the gaze of a giant eye that seems to be peering from out of a massive TV screen, the self-service kiosks that have been developed to allow customers to process their own ticketing on arrival at this aviation hub for British Airways. Once they've chosen their seat and printed a boarding pass, they can go straight to the Fast Bag Drop desk at the airport. There, baggage will be tagged by an agent and sent to the aircraft. At a cost of £4.3 billion, Terminal 5 has the capacity to serve around 30 million passengers a year. From writer Alain de Botton's book project "A Week at the Airport: A Heathrow Diary" (2009). ...
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